Refund & Returns Policy

Effective Date: 28th May 2024

At Digital Nomad Glasses, we strive to provide high-quality blue light blocking glasses for remote workers and freelancers. Your satisfaction is our priority, and we understand that sometimes you may need to return a product. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds.

1. Eligibility for Returns

You can return products purchased from DigitalNomadGlasses.com within 30 days of receipt, provided the following conditions are met:

  • The product is in its original condition, unused, and in the original packaging.
  • You have proof of purchase, such as an order confirmation or receipt.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, altered, or damaged after delivery.
  • Products not in their original condition or packaging.
  • Custom or personalized products.

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at [email protected] with your order number, the product you wish to return, and the reason for the return.
  2. Receive Return Authorization: Our customer support team will review your request and, if approved, provide you with a Return Authorization (RA) number and detailed instructions on how to return the product.
  3. Package the Product: Securely package the product in its original packaging, including all accessories, manuals, and documentation. Write the RA number on the outside of the package.
  4. Ship the Product: Send the package to the following address:Digital Nomad Glasses
    Sinanitsa 19,
    Sandanski, Bulgaria

Please note that you are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

4. Return Shipping Costs

You are responsible for paying the return shipping costs, unless:

  • The product is defective or damaged upon arrival.
  • We made an error in your order.

In such cases, we will provide a prepaid return shipping label.

5. Processing Your Return

Once we receive and inspect your returned product, we will notify you via email. If your return is approved, we will process your refund or exchange within 14 days. Refunds will be issued to the original payment method used for the purchase.

6. Refunds

Refunds will be processed within 14 days of receiving the returned product. Please note the following:

  • The original shipping charges are non-refundable unless the return is due to a defect or error on our part.
  • If you received free shipping on your original order, a shipping fee may be deducted from your refund unless the return is due to a defect or error on our part.

7. Exchanges

If you wish to exchange a product for a different model, color, or size, please follow the return process and place a new order for the desired product. Once we receive and approve your return, we will process the refund for the original purchase.

8. Contact Information for Customer Support

If you have any questions or need assistance with your return or refund, please contact our customer support team:

Email: [email protected]
Address:
Digital Nomad Glasses
Sinanitsa 19,
Sandanski, Bulgaria

We are here to help and ensure that your experience with Digital Nomad Glasses is positive and satisfactory.

9. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates or changes.